The Rensselaer Mail Service is for students living in “on campus” residence halls. All mail and packages delivered to Rensselaer for students living “off campus” that is serviced by the Troy Post Office will be returned to the sender.

There are more than 5,000 students at Rensselaer, and the Student Mail Center receives many pieces of mail and packages. To ensure ease of package delivery and pick up, please keep the following things in mind:

• Be sure that the student name, residence hall, room number and the ZIP code are all correct and legible.
• When picking up a package, students are required to show their student ID card (or valid photo identification).
• Can’t get to the Student Mail Center to pick up your package? E-mail us at mailservice@lists.rpi.edu authorizing a friend or roommate to pick up your package. Your authorized person will need to have their photo ID card and sign for the package.
• If your package has a USPS Delivery Confirmation™ number, it may be tracked to the main Post Office in downtown Troy. This does not mean that the package has been received at RPI's Student Mail Center. If your package does not have a tracking number, we will be unable to track your package or verify that the specific package has arrived on our premises. The best method for tracking a USPS package is to ship using Signature Confirmation Service™, Return Receipt Service™, or Express Mail Service®.
• E-mail addresses are verified through the Student Information System (SIS), therefore, it is important that your information is current. If you have received more than one notification e-mail, please let the person at package pick up area know.
• The Rensselaer Mail Service does not have the facilities to refrigerate medication, food, or flowers.  The Rensselaer Mail Service is not responsible for said item that are not picked up by the student by the end of business on the day the items arrives at RPI.
• Due to the high volume of incoming packages, the Student Mail Center can not hold your parcel(s) for more than 7 business days.
• The Mail Service Department will begin to accept packages for incoming students for the Fall Semester on August 1st. Parcels will only be received and stored for students that will be living on campus. Sorority and fraternity housing will be considered as off campus housing and will not be accepted. Please verify the correct address before shipping to avoid any lost or delayed parcels.

Parcel Locker Information

In order to better accomodate students' busy schedules and to improve the efficiency of processing of packages daily, RPI Student Mail Services has installed Intelligent Parcel Lockers at the student Union location.

These Intelligent Parcel Lockers provide secure package pickup 24 hours a day and allow students fast, worry-free package retrieval at a time convenient to them.

• Packages will be delivered daily and loaded to 1 of 6 locker bays.
• Student will get an email with the locker code/barcode
• Student goes to the appropriate locker bay location at their convenience.
• Student walks up to the console
• Student enters the code / or scans the barcode
• Student signs for the package on the console
• Locker door pops open
• Student retrieves package
• Student closes door
• EXCEPTION: All packages that are too large or heavy to fit into the lockers must be picked up at the RPI Student Mail Services service counter. (A seperate email will notify the student to do so.)

Our service counter hours are Monday-Friday 8:00a.m. - 4:30p.m. Student identification is required.

Frequently Asked Questions

What happens if you can't pick up your package within 48 hours?

• If the locker package is not picked up within 48 hours or if the package is oversize, the student is notified to go directly to the RPI Mail Service counter during regular business hours to obtain their parcel.
• Packages are held for a total of 7 days for pick-up. Due to the high volume of incoming packages, the Mail Center can not hold your parcel(s) for more than 7 business days.
• After the 7 days, the package is Returned To Sender (RTS) unless arrangements to hold the parcel are made in advance.

What if I closed the locker door before I took my package out?

• Your locker codes are active for 15 minutes after the locker door is closed by the user. Go to the console and re-enter your codes.

What if I lost my locker codes?

• Lost locker codes can be re-issued by the RPI Mail Services staff. Rensselaer student ID will be required.

How long will my package be available in the locker?

• You have 48 hours from your notification that you have a package to pick up your package to pick up your package from the locker.
• The lockers are available to you 24/7.

What if my codes do not work?

• Go to the RPI Mail Service counter for assistance.  Bring Rensselaer student identification.

Can a friend pick up my package from the locker if I give them my codes?

• Yes. However, if they have issues at the locker with the pickup, they cannot get assistance or any re-issued codes.  ONLY the package recipient can request re-issued locker codes.